You should contact us immediately. The Department of Home Affairs requests information for many reasons. When they do, you need to be very careful about what happens next.
There are many reasons you may be asked for information. For example, if you have applied for a student visa you may have been requested to provide information about your study history. This could be because the Department of Home Affairs has concerns that you are not a ‘genuine student’. Or if you have applied for a visitor visa you may be asked to provide ‘incentive to return home’. This generally indicates that they have a concern that you may not be a genuine visitor.
As registered migration agents our role is to know exactly why you have been asked for this information. It’s not random! How you respond to a request for more information can make or break your case – leave it to a professional.